Santander Consumer USA values excellence and service, and we would like to recognize the outstanding associates who are living those values by being more to our customers!
NOVEMBER
Andy Flores
Late Stage Account Manager, Colorado
Andy is courteous, professional and helpful. Customers appreciate her kindness during rough times. Her excellent customer service and positive attitude help customers feel at ease.
Mary McDaniel
Late Stage Account Manager, Lewisville
Mary has excellent customer service skills. She takes the time to see how she can assist customers. She is professional and courteous.
KeAndre Wilson
Late Stage Account Manager, North Richland Hills
KeAndre is nice, understanding and helpful. He makes our customers feel valued and appreciated.
Tyler Andrews
Customer Service Chrysler Capital, North Richland Hills
Tyler is polite, professional and helpful. He assists customers with the problems and makes them feel valued.
OCTOBER
Theodore Hansen
Customer Service Specialist, Colorado
Theodore takes his time to answer all of the questions customers have about their accounts. He is polite, professional and provides outstanding customer service.
Evelyne Birai
Late Stage Account Manager, Lewisville
Evelyne is very compassionate to our customers’ situations, and they notice. She does everything she can to make them feel comfortable and help them come to a resolution on their account issues.
Brianna Brown Roberson
Customer Service Specialist, North Richland Hills
Brianna is polite and professional. Customers have said that speaking with Brianna has made their day. She helps our customers understand our processes and how to resolve their issues, and constantly impresses our customers with her excellent level of service.
Bryan Kinard
Early Stage Account Manager Chrysler Capital, Lewisville
Bryan is known for his kind and patient approach. He takes time to listen to the customer, explains the situation and process in detail, and makes sure that the customer understands and has their situation resolved. He is knowledgeable and is known for his pleasant disposition and going the extra mile.
SEPTEMBER
Julie Binti-Tambwe
Late Stage Account Manager, Colorado
Julie is known for her ability to put customers at ease and help reduce their stress. She is personable, patient, helpful and goes above and beyond to take care of the customer.
Jossie Cisneros
Customer Service Specialist, Lewisville
Customers make it a point to say “Jossie rocks!” She is helpful and understanding of hardships, always nice and professional and provides great customer service.
Edna Simpson
Late Stage Account Manager, North Richland Hills
Edna exceeds customers’ expectations. Not only is she understanding and helpful during difficult times, but she is also very nice and pleasant to talk to.
Fred Wilcots
Late Stage Dialer Account Manager Chrysler Capital, North Richland Hills
Fred is known for his great attitude and his ability to show the customer that he truly cares. He has a way of making customers feel better during hard times, and he brightens their day with his vast knowledge, helpfulness and friendly attitude.
